TERMS & CONDITIONS

Which countries do you ship to?

We are currently shipping to customers worldwide. And we offer free shipping!

Where is my confirmation email?

If you haven’t received a confirmation email after your purchase, please follow these steps. 

1. Check your spam folder. Sometimes emails go there. 
2. Confirmation emails are usually instant. But sometimes there are delays. Please wait at least 20-30 minutes to receive it. 
3. If you still can’t find the confirmation email, please email us so that we can help. 

What does Expedited Shipping mean?

On the checkout page, you have the option for Expedited Shipping. By choosing this option, your order will arrive faster than our free shipping option. Expedited Shipping takes about 5-8 business days to arrive. Please note that there may be up to 3 business days of processing prior to shipping.

Additionally, please note that expedited orders cannot be canceled as our logistics team processes and ships them immediately after they are placed.

Important note: this option does not guarantee that you will receive your order in less than 5-8 weeks. Due to COVID circumstances and Logistics Strikes around the world, there are possibilities of delay. Thank you for understanding. 

How long will delivery take?

You can check the delivery status of your order in real-time on our website.

All of our products are designed in California, USA. However, your package will be shipped from the closest warehouse with the available items. from Depending on where you live and depending if there are no external delays, orders typically take up to 8-12 business days to arrive, often times sooner.

Important note: Although this is usually not a problem, from time time there are possibilities of delays due to Logistics Strikes COVID related reasons. Unfortunately, this is out of our control but we will do our best to get your orders delivered as quickly as possible. In case of delays, our policy is that the maximum delivery time is up to 45 working days before we issue compensations or refunds for delays. 

Who is your shipping carrier?

At our company, we pride ourselves on designing all of our products in California, USA. In order to keep costs low for our customers, we carefully select overseas manufacturing partners who adhere to high ethical standards. We are pleased to work with YUNEXPRESS, an AMAZON partner, for all of our shipping needs.

What does shipping insurance cover?

Weddhy offers shipping insurance at a nominal fee of $3.99, specifically designed to provide peace of mind for our customers during the delivery process. This insurance is particularly beneficial in instances where the carrier misplaces the product. It’s important to note, however, that our shipping insurance does not extend to situations where orders are marked as ‘delivered’ but are nowhere to be found. In such cases, we encourage customers to immediately get in touch with us for assistance. For those who have availed of the shipping insurance, we ensure a more favorable approach in resolving any shipment-related issues. Furthermore, customers can conveniently track their orders in real time through the ‘Track My Order’ page on our website. In the event of persistent delivery problems, our customer service team is readily available to provide support. Please be aware that all refunds issued are in the form of store credit, aligning with our commitment to customer satisfaction and service excellence.

What does the warranty cover?

Our lifetime warranty offers a free replacement. In the event you need a replacement, a minimal fee of $35 will be charged per item to cover shipping, handling, and a portion of material costs.

How long does the warranty last?

This warranty lasts forever! You are eligible to replace your ring up to 2 times at any point in the future.

If you have any questions or need assistance with your replacement, please feel free to reach out to our customer support team at support@weddhybrand.com.

What exactly happens after ordering?

We start preparing your order to get it shipped out to you asap, usually within 3 business days. Real-time tracking is emailed to you automatically. You can also check the delivery status of your order on our website directly. Our products are handmade and designed to look and feel authentic, matching the original pieces. Note that they do not feature any brand name engravings or logos.

What if I want a refund or return my order?

At Weddhy, we truly care about customer satisfaction. We understand that there may be valid reasons for requesting one, such as receiving a defective product. We want to ensure your satisfaction, and our team is here to assist you. Should you encounter any issues with a product, please reach out to us via email with relevant photos so that we can assess the situation and find the best solution for you.

If you’d like to exchange your item for a different size/color, please contact us and we’ll be happy to assist you. Kindly note that we do not do any returns due to our overseas warehouse limitation. If you would like to receive a refund, please note that all refunds issued in the form of a store credit only.

What if I want to modify or cancel an order?

We can modify orders within 1 hour of the order being placed. Please note that we are unable to cancel orders once they have been placed as they are processed instantly. For any assistance, feel free to contact our customer service team at support@weddhybrand.com, and we will do our best to accommodate your needs. Our aim is to provide you with a seamless experience and resolve any concerns promptly. Thank you for choosing our products, and we look forward to serving you!

What if I can’t find my order delivery?

If your order gets lost or stolen, we truly apologize for the inconvenience. If your order shows delivered but you are having trouble finding it, you must send us an email immediately so that we can assist you as best as we can.

Do I receive an invoice for my order?

Of course! Check your email and you’ll find the invoice there. 

What am I receiving?

Our jewelry is crafted from a mix of high-quality materials to ensure both affordability and exceptional durability. They are designed to be long-lasting, maintaining their shine and elegance over time—and they look just like the real thing! The white, rose gold and yellow gold versions incorporate real gold plating over a durable base, giving them the look and feel of solid gold without the high price tag. The base metal under the gold plating is a high-quality, durable alloy stainless steel chosen for its strength, longevity, and ability to hold plating well. This allows the rings to maintain its beautiful finish over time while keeping it more affordable than solid gold. All of our pieces are nickel-free, hypoallergenic, and guaranteed not to tarnish. We also use high-quality, conflict-free lab-created diamonds that offer brilliant clarity, ensuring your jewelry has the sparkle and beauty of fine jewelry at an accessible price. If you’d like to get an idea of our craftsmanship and quality, we encourage you to check out our customer reviews, where many of our clients share their experiences and feedback.

Severe Consequences for Fraudulent and Wrongful Disputes

We prioritize fair and transparent resolution processes. Initiating fraudulent or wrongful disputes without prior contact for resolution will be met with the utmost rigor. Our legal team will vigorously contest such actions and, if necessary, involve law enforcement and collection agencies to ensure justice is served. We strongly advise all customers to reach out to us directly with any concerns to facilitate a prompt and fair resolution. Be aware that any attempts to bypass this process will result in severe consequences.

How do I Track My Order?

Real-time tracking is emailed to you automatically within approximately 3 business days. You can also check the delivery status of your order on our website directly.